FAQs

We have a new dynamic inventory system which continually updates our online inventory – no need for a phone call to confirm availability.  In the rare occasion of an item becoming out of stock while placing your order, our fulfillment center will contact you for resolution.

All Orders will ship within 1-3 business days* and tracking number will be sent to your e-mail once your shipment is created.  Click the tracking number for the shipment update.

To access the order tracking number which was emailed to you, please login to your account and click on your order number.  The clickable tracking number will appear below your product details.

*Orders for some trail signs can take up to three weeks to produce and ship

Sorry, we do not ship outside of the U.S.

At times we offer special online discounts. To be in the know of future promotions, scroll to our footer to sign up for our newsletter.

Killington 2024 Season passholders: To receive your passholder discount code, click here.

We will gladly return merchandise purchased online for a full refund of the cost of the item.* All items must be returned within 30 days from purchase date and be unworn, unused, and have original tags.

Holiday Returns: Items purchased between 12/1/23 and 12/24/23 may be returned by 1/14/24, or 30 days from purchase, whichever is later.  Items must be unworn, unused, and have original tags.

All Clearance Sale items (products marked down 40% or more) are Final Sale and are not eligible for returns or exchanges. We cannot grant any exceptions to this policy.

It usually takes 5-7 business days to process your return and issue your refund once we receive your return package.  Once your return has been processed, you will receive an email from us. 

Upon issuing your refund, it may take additional time for your funds to be made available in your account by your financial institution.

If you decide you want a different size, color, or style, please return the item within 30 days and place a new order. Placing a new order now will expedite the arrival of your new item and help to ensure it won’t go out of stock. Refunds will be processed after we receive your return.

If your item arrives damaged or if you received the wrong item, please initiate a return within 7 days of receiving the item.  We will help you return the damaged item and provide a replacement – all completely free of charge.

Once your return has been processed, you will receive an email from us.

Alternatively, to check whether your return has been processed, please login to your account and click on your order number. 

If you have mailed your return package and it is pending processing, please submit a return status inquiry and we will investigate the status.

For product questions, please call 1-802-422-6800 and selection option #4 to speak with a sales associate.

We do not offer gift cards.

Please contact the brand manufacturer directly if you have a warranty issue with your product.