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Shipping & Returns

What to Expect After Ordering

Once you have placed your order, you will receive an order confirmation by email and our staff will spring into action to prepare your order for fulfillment and shipment. All orders that are in-stock will ship within 2-3 business days*.

Killington Sports is proud to offer shipping via UPS with the exception of shipments to PO Box addresses, and select smaller items, which will be shipped via USPS. Once your order has shipped, you will receive an email notifying you that your order is on it's way and providing you with a tracking number.

*Orders for trail signs can take up to three weeks to ship, depending on how busy the Killington sign shop is. Give us a call at 802-422-6818 with any concerns.

Shipping

Free Shipping on orders over $100

Love getting new gear but hate shipping costs? You've come to the right place. All orders over $100 qualify for free ground shipping within the continental United States. In addition, we offer free in-store pick-up for those who would prefer to skip shipping altogether.

Free In-Store Pick-Up

Headed to Killington or live nearby? Take advantage of our free in-store pick-up service. Orders with free in-store pick-up selected can be picked up at our Killington Sports' Route 4 location at the intersection of Route 4 and Killington Road (2326 US-4 Killington, VT 05751). Simply bring an electronic copy of your order confirmation to a sales associate and they'll have your gear in your hands just like that, saving you time and money.

If you would like to pick-up your order at a Killington Sports location other than Killington Sports at Route 4, please email your request to estore@killington.com or give us a call at 802-422-6818, and we will do our best to accommodate your needs.

International Shipping

At this time, we are charging an international flat-rate of $20.

Returns

We will gladly return select* full price merchandise in new, unworn condition with all tags present for a full refund up to 14 days from the date you receive your shipment. After 14 days, a store credit will be granted in the form of a Killington Resort gift card. To initiate a return, please log-in to your account and navigate to the Completed Orders section. From here you will have the ability to intiate a return authorization. Once your return has been approved, you will receive an email with further instructions.

Please email estore@killington.com or call 802-422-6818 to speak with our online specialist if you have any questions.

For any items purchased in-store, please call 802-422-6800 to speak with an in-store associate.

*All sales are final on goggles, helmets, hats, gloves, footwear and sale merchandise purchased at a 40% or more savings.